VoIP Telephony

VoIP Business Phone Systems

To truly understand how VoIP can help your business, you must first know what it is. VoIP stands for Voice over Internet Protocol. All that means is that you’re essentially able to talk with others over an Internet connection instead of a traditional phone line.

The biggest advantage of VoIP is that your business will save a bundle on costs. VoIP takes efficiency to a whole new level. Since you’ll be receiving phone calls over the Internet, you’ll cut out the expense of a phone line altogether and instead consolidate both your Internet and voice communication costs.

Never Buy Another Phone System

Updates, innovations and new features are FREE and happen automatically with your hosted VoIP business telephony service. Our VoIP Partners will ensure you always have the most modern business phone system with all the bells and whistles you need to stay ahead.

Plus your business will…

Experience Higher Employee Satisfaction.
Improve Customer Service.
Increase Sales and Support Desk Efficiency.

Everything we do revolves around providing you with a business phone system & unified communications solution that improves your business’s efficiency and makes life easier. From unbeatable support and unrivaled flexibility, to highly competitive pricing, and products built around addressing the needs of growing small to medium sized business.

Advanced VoIP Features

Auto-Attendant
Also called IVR (Interactive Voice Response) auto-attendant is an automated answer system that provides menus to callers, allowing efficient routing of calls. This ensures calls reach the appropriate person without using valuable resource.

Call Recording
A great tool for administrators that need to record calls for training, compliance or monitoring. Set up automatic recordings for one or multiple users with the click of a button, or record all inbound calls from a particular number. Recorded calls are saved in call logs and can be played back any time.

Call Queuing
Calls are delivered to available staff on a first-in, first-out basis. Callers are notified of their position in the queue. Music, information or notices can be played to them while they wait.

Call Reporting
The ability to report on the behaviour of your users by tracking all calls on your phone system. Search data to identify who picks up the call quickly, who is on the phone the most often and a variety of other metrics. This data is available in easy-to-read reports and can help management increase the productivity of their teams.

Mobile Twinning
The ability to use your mobile telephone as a ‘twin’ of your office desktop phone. When your office phone rings your mobile does too. This ensures employees are contactable on a single number, allowing them to provide better service and maintain a professional image no matter where they may be. Incoming calls display the caller ID, even on the mobile device.

Wallboard / Leaderboard
A real-time reporting tool that provides a view of the key phone-related factors affecting your business.

• Measure Performance – Define your own performance objectives and have them monitored continuously in real-time.
• Increase Sales – Set targets for the number of calls to be made or answered in a given time and see progress in real-time.
• Improve Performance – Drive positive change by aiming to meet or exceed performance targets.
• Share – Share internal and external content on the Wallboard to keep staff involved and maintain common goals.

Talk to us about VoIP Telephony today by giving us a call on 0345 260 8801  or contact us here